Thank you for shopping with https://sdoyglou.com. To track your order, please contact https://sdoyglou.com (supports@sdoyglou.com) so that we can provide you with a tracking number for your order.

Order Processing Time:
This is the time elapsed between when the customer places an order and when the seller hands it over to the delivery service.Generally, orders are shipped within 1-2 working days after confirmation/payment. Orders made on weekends might experience delays.

Our warehouse operates during business hours only from Monday to Friday between 9:00 am and 5:00 pm ET (Eastern Time), excluding holidays. 

Shipping Cost & Transit Time:

Total Delivery Time = Processing Time + Shipping Time (depending on your location).
If you do not reside in these countries but still wish to purchase our products, please contact us at supports@sdoyglou.com, and we will strive to find a solution for you.

Tracking:
You will receive an email notification once your order has been shipped, including a tracking number that will become active within 24 hours. Please note that during events or holidays, the shipping process may take longer. It may take up to 48 to 72 hours for the tracking information to update. If you are unable to track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded:
If your order is delayed, please contact us via email at supports@sdoyglou.com. We will promptly check with the transportation company to resolve the issue. Thank you for your understanding and support.

Order Cancellations:
If you contact us in time after your purchase, we can cancel the order for you. If your payment has been completed and the parcel has not yet been shipped out, you can cancel your order before delivery of the item, and we will refund all of your money. Once the parcel is shipped out, orders cannot be canceled. Please be aware that cancellations will result in a $20 restocking fee.

About Tax:
The prices of all our products include tax, so you do not need to pay any additional taxes.

Email:supports@sdoyglou.com