Here are a few of the frequently asked questions. To ensure a satisfying customer experience, we encourage you to provide feedback. If you have any questions please send us an email at: supports@sdoyglou.com.

Question: "To which countries do you ship?"
Answer: We currently ship to the United States and the United Kingdom. We plan to add more countries soon. Please refer to the Shipping Policy for further details.

Question: 'How can I track my package?'
Answer: You can click on the link here to track your order.

Question: 'Which carrier will deliver my package?'
Answer: We use UPS.

Question: “When can I expect to receive my package?”
Answer: All orders are shipped from our warehouse within 1-2 business days of placing the order. Shipments will arrive between 10 - 15 business days after the shipping date, depending on the availability of the carrier provider and location. We apologize for any transportation delays that may be caused by courier services.

Question: “What is the rate for shipping?”
Answer: Currently, we offer free shipping for all orders.

Question: I require additional assistance. How can I get in touch with sdoyglou Shop?
Answer: We are here to assist you! Please reach out to us via email at help@sdoyglou.com. Our team will respond promptly, typically within 1-2 business days.

Question:In which currency should I make the payment?
Answer: We process all orders in US dollars.

Question: Will I be provided with a confirmation number after placing an order?
Answer: Yes, all customers will receive an order number upon placing an order. If you do not receive it within 24 hours, please contact us.

Question: How can I make a payment?
Answer: We accept payments through PayPal.

Question:Is it safe to make a purchase through this website?
Answer: You can rest assured that all purchases made here are safe and protected with SSL encryption to safeguard your data!

Question: If I provide my email address, will you sell my information?
Answer: We do not sell customer information. Emails are only used for follow-up purposes and to send newsletters regarding promotions and discount coupons.

Question:I would like to update my shipping address, what steps should I take?
Answer:If your product needs to have the shipping address changed during transportation, you will be responsible for covering the new shipping cost.

Question: May I cancel my order?
Answer:Please note that once your order has been placed, it cannot be canceled. If you refuse delivery, the return shipping fee will be deducted from your refund. If you need to cancel your order, please contact us at supports@sdoyglou.com as soon as possible so that our customer service team can determine whether your order can be canceled.Please be aware that cancellations will result in a $20 restocking fee.