Here are a few of the frequently asked questions. To ensure a satisfying customer experience, we encourage you to provide feedback. If you have any questions please send us an email at: supports@sdoyglou.com.

Question: "To which countries do you ship?"
Answer: We currently ship to the United States and the United Kingdom. We plan to add more countries soon. Please refer to the Shipping Policy for further details.

Question: 'How can I track my package?'
Answer: You can click on the link here to track your order.

Question: 'Which carrier will deliver my package?'
Answer: We use UPS.

Question: “When can I expect to receive my package?”
Answer: All orders are shipped from our warehouse within 1-2 business days of placing the order. Shipments will arrive between 10 - 15 business days after the shipping date, depending on the availability of the carrier provider and location. We apologize for any transportation delays that may be caused by courier services.

Question: “What is the rate for shipping?”
Answer: Currently, we offer free shipping for all orders.

Question: I require additional assistance. How can I get in touch with sdoyglou Shop?
Answer: We are here to assist you! Please reach out to us via email at supports@sdoyglou.com. Our team will respond promptly, typically within 1-2 business days.

Question:In which currency should I make the payment?
Answer: We process all orders in US dollars.

Question: Will I be provided with a confirmation number after placing an order?
Answer: Yes, all customers will receive an order number upon placing an order. If you do not receive it within 24 hours, please contact us.

Question: How can I make a payment?
Answer: We accept payments through PayPal.

Question:Is it safe to make a purchase through this website?
Answer: You can rest assured that all purchases made here are safe and protected with SSL encryption to safeguard your data!

Question: If I provide my email address, will you sell my information?
Answer: We do not sell customer information. Emails are only used for follow-up purposes and to send newsletters regarding promotions and discount coupons.

Question: I would like to update my shipping address, what steps should I take?
Answer:If your product needs to have the shipping address changed during transportation, you will be responsible for covering the new shipping cost.

Question: May I cancel my order?
Answer: We can cancel your order if you contact us in time after making a purchase. If payment has been processed but the parcel hasn't been shipped out yet, you can cancel your order before delivery and we will provide a full refund. Orders cannot be canceled once the parcel has been shipped out. Please note that if you cancel the order or refuse to accept the goods, a reordering cost of 20 US dollars will be charged.